Improving Quality is the quality scheme written to be used both as a self assessment tool as well as external assessment. Its focus is on elements that all not for profit organisations need. Although written to target small organisations, it is equally applicable to larger ones.
Improving Quality is the only sectoral quality mark that covers the work of charities and other organisations: no other assurance award addresses all the essential areas necessary for the effective management and governance of a charity or other third sector organisation.
IQ addresses all the key areas of organisational life in 4 elements
- Accountable – Good Governance, Leadership and management
- Welcoming – Involving Service users, managing and developing Staff and Volunteers, Equality and Diversity and working with others
- Effective – refers to the services that an organisations provides and the planning, delivery, monitoring and evaluation that the organisations carries out
- Sustainable – How the organisation manages, risk, money and the resources to make service delivery happen
“Undertaking IQ made us stop and take stock of how we worked. It made us examine our practices in a critical way and importantly made sure we engaged all parts of the organisation in our quality journey. As a manager it made me take time to plan rather than firefighting. The whole process was a very positive experience.”
"We found IQ really relevant and useful for our organisation, a valuable tool to help us look carefully at what we do and how we do it."
Suitable for any small not-for-profit organisation including: Charities Social enterprises Community Benefit Societies Would you like to: better understand what you are doing and why find out what is working and what is not improve your services decide where to
Quality standards set out expectations that a good organisation should meet. There are a number of different standards and assessment methods also differ, with some using external assessment and accreditation, whilst others are based entirely on self-assessment. Some of the
IQ is available as either a digital file or a printed pack Digital packs Foundation £20 Progression £20 Combined £35 Printed pack Combined £45 This price includes carriage in the UK
In the Republic of Ireland IQ is supported by DFI/ SOLA For more information please contact Dermot O’Donnell Development Manager- Governance and Quality Disability Federation of Ireland Fumbally Court Fumbally Lane Dublin 8 01-4250125 0867808639 http://www.disability-federation.ie
We have developed a number of workshops to support IQ Introduction to Improving Quality. This workshop looks at the benefits and issues of undertaking quality Improvement in general and also the IQ quality scheme. Implementing Improving Quality. This is a
Women’s Lives Leeds Although Women’s Lives Leeds(WLL) is not a formally constituted organisation, it is lead and overseen by a partnership of eleven Chief Officers (which could be seen as the Trustees) who are the accountable body. They work within