The Improving Quality (IQ) standard has been developed specifically for the not for profit sector. The 4 Elements of the standard cover all aspects of management and service delivery. Within each element there are a series of requirements that describe detailed good practice and basic legal requirements.
Organisations can use IQ to assess themselves against and identify improvements. They can also use it to be externally accredited as meeting the requirements in IQ.
The IQ is produced at 2 levels, Foundation and Progression:
- Foundation level covers the key issues that all organisations have to consider, even the smallest ones.
- Progression level builds on the Foundation level and provides further key issues that all organisations have to consider.
Improving Quality was created when a group of people supporting not for profit organisations in different parts of the country came together to try and find a quality framework that worked for small and medium sized charities. They could not find any quality standard that in their view was appropriate to the needs and capacity of these organisations. IQ was the result of these discussions.